Customer Services Representative (Pension Team – Call centre & Counter service)

$19000 - $27000 / month
Application ends: 2026-05-18

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Job Description

Job Highlights

Job Description


  • Handle MPF enquiries through omni-channels including hotline, digital platform and client service counter
  • Provide professional client service to scheme members, employers and intermediaries timely and courteously
  • Coordinate with respective parties to resolve client’s feedback or dissatisfaction
  • Achieve service standard in terms of quality and productivity & comply with regulatory requirements
  • Support company initiatives and carry out adhoc assignments to meet business objectives


  • University graduate is preferrable
  • Minimum 1 year of working experience in call centre or service counter environment, preferrable banking or financial industries
  • Fresh graduate with positive attitude & communication will also be considered
  • Good command of spoken and written English and Chinese (Mandarin preferred)
  • Literate PC skills in MS Office and Chinese Word Processing
  • Detail-oriented and able to support multiple tasks and be responsive
  • Candidates with more experience will be considered as a Senior Client Service Representative position